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Where are you based?

We are based in Worsley, Manchester, but we work remotely, so we can help clients based anywhere within the UK.

Can I visit you in person?

We are based in Worsley, Manchester, but we work remotely, so we can help clients based anywhere within the UK.

Who will be my main point of contact?

As the practice owner, Nicola Fallon will be your main point of contact when you first join us as a client. However, you may also be contacted by another member of our team for specific questions on services such as payroll or monthly bookkeeping.

What are your opening hours?

Our business hours are Monday to Friday from 9:00am to 5:00pm

Can I message you on WhatsApp or Facebook Messenger?

Before you become a client, you can contact us via any of our social media platforms, Facebook, Instagram or LinkedIn or via our website contact page.

Virtual Accounts & Taxes Ltd | Facebook

Nicola Fallon | Virtual Accounts & Taxes (@payroll_queen_nicola_fallon) • Instagram photos and videos

Virtual Accounts and Taxes Ltd: Company Page Admin | LinkedIn

Once you become a client, you will have access to our client portal, Senta, and you can send emails, messages and upload documents through that portal.

What qualifications do you have?

The practice owner, Nicola Fallon, is an ICB qualified bookkeeper, Payroll Agent and Tax Agent.

How much experience do you have?

Our practice owner, Nicola Fallon, has worked in corporate finance for nearly 30 years.

Do you have professional indemnity insurance?

We are insured with Qdos for up to £1,000,000

What measures do you take to keep my data secure?

All of our software is in the cloud and our client’s data and files are securely encrypted.

Are you registered with the Information Commissioner’s Office for Data Protection?

Yes and our reference number is ZB040689.

Can I keep my accounts in a spreadsheet?

We are a cloud-based accounting practice, and we only work with Xero accounting software.

Do you set up accounting software?

Yes, we can set up Xero accounting software for you if you currently use spreadsheets or we can transfer all your data from your existing accounting software to Xero.

Is there a bookkeeping app I can use?

Xero has an app you can use, so you can view your accounts on the go, and we also use HubDoc which has an easy-to-use app for taking photos of your bills and receipts.

I haven’t done any bookkeeping yet in this financial year, is that a problem?

No, we can provide a catch-up service for you, which will be priced per number of months to catch up.

Can you do my payroll?

Yes, we use Brightpay software for our payrolls and this includes Brightpay Connect, which is a self-service app for employers and employees to update details, load documents and communicate securely.

Can you do my VAT return?

Yes, your VAT Return is one of the many services we can provide.

What happens next if I decide to start working with you?

Following our introductory meeting, we will book in a proposal call with you where we will discuss the exact services you require and the cost of those services. The proposal will be sent to you by email with our letter of engagement and once this is signed, we will book in another call with you to go through our onboarding process. This will include you providing two forms of identification.

Why do I need to provide ID?

Our practice is regulated and supervised by the Institute of Certified Bookkeepers and as such they are our supervisory body for the Money Laundering Regulations 2017. we will require two forms of identification before we can start supporting your business.

How regularly will we meet if I hire you as my bookkeeper?

If you sign up to our monthly management reporting, then we will have a monthly Zoom meeting to discuss these. If you cannot attend this meeting for any reason then we will send you the reports by email with a video attached, which will highlight the details contained in the reports.

How do I pay?

For our annual self-assessment service, we will invoice you when we have completed the work and sent it to you for sign off. You can pay by bank transfer and then we will submit the return to HMRC for you.

All of our other services are paid monthly in advance by direct debit.

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