FAQ for Bookkeepers & Accountants

 

This FAQ is designed for bookkeepers and accountants looking to outsource payroll, tax returns and year-end

compliance work to a reliable UK-based partner. Below you'll find answers to the most common questions about

working with Virtual Accounts & Taxes Ltd.

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Do you only work with bookkeepers and accountants?

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Yes. VA&T provides outsourced compliance services exclusively to UK bookkeepers and accountancy practices.

We do not work directly with business owners or the general public.

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What compliance work can I outsource to you?

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We support practices with:

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• Payroll Processing (all pay frequencies)

• Self-Assessment Tax Returns

• Statutory Year-End Accounts for Limited Companies

• Corporation Tax Returns

 

You can outsource one service or your entire compliance workload, depending on your needs. ​All outsourced

compliance work is completed by our UK-based team.

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Are your services delivered entirely from the UK?

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Yes. All work is carried out by our UK-based team in Manchester and the Fylde Coast. We do not offshore or

outsource overseas, which is important to many practices who want local expertise, clear communication and UK

regulatory knowledge.

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Who will be my main point of contact?

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You will work directly with Nicola Fallon, the practice owner, during onboarding and ongoing support.

For certain services such as payroll, another specialist team member may also assist you.

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How does outsourced compliance benefit my practice?

 

Outsourcing helps you:

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• Increase capacity without hiring staff

• Reduce pressure during peak seasons

• Maintain accuracy and compliance

• Offer more services to your clients

• Free up time for advisory and relationship-based work

 

We operate like an extension of your internal team.

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How do we exchange documents securely?

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Clients are provided with access to our secure SharePoint portal, where you can upload documents safely and share information with us at any time.

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What qualifications and experience do you have?

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Nicola Fallon, the practice owner, is a qualified Bookkeeper, Payroll Agent and Tax Agent with over 30 years’

experience in corporate finance and extensive technical expertise in UK compliance.

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Do you have professional indemnity insurance?

 

Yes. We are insured with Qdos for up to £1,000,000.

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What software do you use?

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We work with:

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• BrightPay (including BrightPay Connect) for payroll

• Xero, QuickBooks and FreeAgent 

• Other HMRC-recognised tools and portals for tax and compliance work

 

We adapt to your existing systems where possible.

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How does onboarding work if we decide to outsource to you?

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The onboarding process includes:

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• Introductory call to understand your practice and requirements

• Proposal call to confirm scope and pricing

• Letter of engagement for approval

• Client onboarding meeting to gather ID, system access and workflow preferences

• Clear timelines for delivery of your first compliance tasks

 

We make the process simple and smooth.

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Why do you need identification if you’re working with my practice?

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As we are supervised by HMRC under the Money Laundering Regulations 2017, we must verify the identity of all

new clients before we begin providing services.

 

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How do we pay for outsourced services?

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• Annual compliance work (e.g., Self-Assessment or Year-End Accounts): invoiced upon completion and payable by bank transfer before submission.

• Payroll outsourcing: billed monthly in arrears via direct debit.

• Packages or ongoing arrangements can also be agreed depending on the volume of work.

 

 

What are your opening hours?

 

We are available Monday–Friday, 10:00am to 4:00pm.

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Emails received outside these hours will be responded to promptly on the next working day.

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Where are you based?

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We’re based in Worsley (Manchester) and Greenhalgh (Fylde Coast), working remotely with bookkeeping and accountancy practices across the UK.

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Do you offer in-person meetings?

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We work remotely and do not offer in-person visits.

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All communication is handled through scheduled calls, email, or our secure SharePoint platform.

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Do you offer white-label services?

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Yes. We can deliver work under your branding, allowing you to present payroll, accounts or tax returns directly to your clients with complete discretion.

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Can you work directly with my clients?

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We typically work through you, but if preferred, we can deal directly with your clients.

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Can you help with overflow work during busy periods?

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Yes. Many firms outsource to us during Self-Assessment season or Year-End deadlines. We can pick up overflow work quickly and reliably.

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Do you offer fixed-fee arrangements?

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Yes. For practices wanting predictable costs, fixed monthly packages can be arranged depending on the scope and volume of work.

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What is your turnaround time?

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Turnaround times vary by service, but we aim to complete most tasks within 10 working days.

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Do you sign NDAs?

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We are happy to sign a non-disclosure agreement if required.

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